CUSTOMER SERVICE
Unfortunately, buying ammunition and firearms is not the same as buying other goods and services from your local retailer or service professional. Different rules apply for purchases and returns and are not meant to cause difficulty and/or any inconvenience. It's just the way it is and standard practice in the industry. This is the reason we disclose our store policies upfront, so you know exactly what to expect. Unlike most of the Customer Service being offered today, we firmly believe in friendly, professional, and respectful Customer Service that leads to trust and continued business!
We will always answer your phone call or reply to your email...promptly! The adage "the Customer is always right" holds true, but please don't abuse it. If you're wrong, you're wrong. If we're wrong, we'll own it and make it right! Period! We strive to make every transaction conducted with us pleasant and enjoyable! In a nutshell, we build relationships - we are not only interested in just the sale. We aim to separate ourselves from all of the "other" gun dealers out there! If you encounter any problems with your order or the checkout process, or if you have any questions about the status of your order, simply contact our Customer Service Staff at 844-DGS-GUNS (347-4867).
Check out our STELLAR reviews on GunBroker HERE! You can also click the FFL Dealer Network logo below to view our 5-STAR REVIEWS, our FFL Dealer Network information, and verify our license. We are a proud Veteran owned business!
LOCAL FIREARMS REGULATIONS - IN MICHIGAN:
You must be a resident in the state of Michigan with valid Michigan identification to purchase a firearm and fill out ATF Form 4473 for an FBI/NICS check, as well as successfully pass a background check to take legal possession of a firearm. For information on our PRIVACY POLICY, please click HERE. If a DELAY notification is received, the minimum wait time with no further response from ATF under the Brady Act is 5 business days, before we could “potentially” release the firearm(s) to you. We reserve the right to NOT release a firearm to you for ANY reason we deem necessary, and are not required to transfer a firearm to you even if passing a background check successfully.
As of March 3rd, 2020, a valid Concealed Pistol License (CPL) is no longer a NICS alternative. Please click HERE for more information.
For additional firearms related information in the state of Michigan including CPL requirements, applications and instructions, Firearms laws of Michigan, Reciprocity, etc., please click HERE.
LOCAL FIREARMS REGULATIONS – ALL OTHER STATES:
Please verify with a local FFL Dealer that the firearm you are looking at is legal to own in your area. FIREARMS MAY ONLY BE SHIPPED TO A LICENSED DEALER (FFL HOLDER). A copy of a Firearms Purchaser Identification Card (conceal carry or purchase permit) or copy of a Driver’s License is REQUIRED for all ammunition purchases, even if being shipped to the few states that require an FFL. This shall include all parties involved in the transaction, should there be different identification information for a billing and shipping address. We do not retain your information. It is only used to verify that you are of legal age for ammunition purchases going across state lines and is required per state and federal law. You must be 18 or older to purchase rifle or shotgun ammunition and 21 or older to purchase handgun ammunition. All ammunition will be shipped ground with adult signature required. Check your local laws for any other regulations. Always make sure to use the correct ammunition for your specific firearms. ALL AMMUNITION SALES WILL COMPLY WITH LOCAL AND STATE LAWS AND WILL NOT BE SHIPPED TO ANY RESTRICTED AREAS.
We do not substitute/change magazines (unless otherwise stated), make any alteration to firearms (unless otherwise stated), or ship to areas where the item is prohibited. Do not purchase high-capacity magazines if they are not legal to own in your area. Any returns of high-capacity magazines are subject to a 20% return fee and buyer will be responsible for return shipping cost. Insurance is applicable if the magazine is part of a firearm. Insurance would apply to any firearm. Unless you have a lawful and valid reason to buy ammunition and/or firearms and be able to prove this PRIOR to your bid or offer, we will not ship to California, Colorado, Connecticut, Hawaii, Maryland, Massachusetts, New Jersey, New York, Vermont, or the District of Columbia. We will accept FFL Dealer Transfers from these states. Additional fees may apply for FFL Transfers to the states referenced above, due to additional paperwork that is required. YOU ARE RESPONSIBLE FOR KNOWING THE LAWS OF YOUR STATE! THERE ARE NO EXCEPTIONS!
GENERAL FIREARM SALES AND THE FFL PROCESS:
All firearms, magazines, receivers, and restricted law enforcement items are sold and shipped in accordance with all existing federal, state, local laws, and regulations. Many of the firearms, magazines, and parts for sale on this website may be restricted or prohibited in your area. Please check your local and state regulations before ordering. You must be 18 years or older to purchase a long gun and 21 years or older to purchase a handgun per ATF rules, but state and local laws may differ, and you will need to check your local laws before purchasing a firearm.
All new firearms are shipped in the original manufacturer’s box, with magazine(s), accessories, and applicable warranty. Firearms requiring warranty work must be returned to the factory within 1 year of purchase for repair. Accessories and special-order items not normally sold by our store will not be covered under warranty even if these products are part of an integrated firearms package unless we have guaranteed the entire package in writing. Please contact the original manufacturer for warranty information on all accessories and special-order items. For more information on our RETURN POLICIES, please click HERE.
IF YOU PURCHASED A FIREARM FROM US AND/OR ARE CONDUCTING A FIREARM TRANSFER WITH US: We typically charge $25 – $35 for the transfer of any pistol or rifle, including NICS. A trigger lock is included free of charge. You’ll also receive some REALLY COOL SWAG from us that you’ll be able to use with your new and existing firearms. We will contact you via email or phone and provide several dates we are available to conduct the transfer. NFA transfer information is located in the next bolded and red heading below titled: “NFA TRANSFER PROCESS”.
IF YOU PURCHASED A FIREARM FROM US ON GUNBROKER OR FROM OUR WEBSITE, AND WE ARE NOT CONDUCTING YOUR TRANSFER: If you have selected an FFL that has their FFL information on file with GunBroker, their information will be sent to us electronically at the conclusion of the listing. There is nothing further you need to do. If you have NOT selected a default FFL, and/or one that has their FFL information on file with GunBroker, please have your receiving FFL contact us by phone or email after your gun purchase so that we may verify their FFL information. If you purchased your gun from our website, please have your receiving FFL contact us by email or fax to provide their FFL information.
IF YOU PURCHASED A FIREARM FROM A SELLER ON GUNBROKER OR OTHER ONLINE SELLER: If you are using us for the transfer, our FFL information is on file with GunBroker so there is nothing further you need to do. However, we do ask that you send us the tracking number you receive from the seller, that way we can keep an eye out for your item. If you are using another online seller or FFL, either the seller will reach out to us and request our FFL information, or you can contact us with the seller’s information and we’ll reach out to them directly, whether by email, fax, or phone. Once we receive your item, please allow 1 business day for us to log in the firearm and reach out to you via email for a mutually convenient pickup appointment. We process many transfers daily and we won’t forget about you!
IF YOU PURCHASED YOUR GUN FROM A PRIVATE SELLER: If a private seller is sending a firearm to us that is NOT an FFL, we must receive a legible and valid copy of their driver’s license. If we do not receive a copy of the seller’s driver’s license, the transfer will not be accepted.THIS IS OUR POLICY AND THERE WILL BE NO EXCEPTIONS! Once we receive your item, please allow 1 business day for us to log in the firearm and reach out to you via email for a mutually convenient pickup appointment. We process many transfers daily and we won’t forget about you!
MORE ON THE FFL PROCESS: DON’T LIE FOR THE OTHER GUY – BUY A GUN FOR SOMEONE WHO CAN’T, BUY 10 YEARS IN JAIL! Straw purchases are a big NO NO! ADDITIONALLY:
1. We will not sell you a gun if we learn it’s for someone else. 2. If you’re buying a gun as a gift for someone else who is of legal age, we will be conducting a NICS check for that individual, not you. 3. DO NOT COME INTO OUR SHOP SMELLING LIKE MARIJUANA AND THINK WE WILL TRANSFER A FIREARM TO YOU. ALTHOUGH IT MAY BE LEGAL AT THE STATE LEVEL, IT IS STILL ILLEGAL AT THE FEDERAL LEVEL. DON’T DO IT! DON’T EVEN SMELL FAINTLY OF IT.
We always reserve the right to DENY any firearm(s) transfer (in state or out of state) if we get a “funny feeling”. Additionally, if we receive a DELAY notification from NICS and this notification has NOT changed to PROCEED after 3 business days, we also reserve the right to NOT transfer the firearm to you at the conclusion of this 3-day grace period. In fact, we reserve the right to NOT release a firearm to you for ANY reason we deem necessary, and are not required to transfer a firearm to you even if passing a background check successfully. If we receive a DENY response from NICS, we will attempt to return the firearm to the sending FFL Dealer. Remember, you are subject to the seller’s return policy if they have one in place. Should the sending FFL Dealer or private party refuse to accept the firearm as a return, we will only pay you Fair Market Value (FMV) less 20% and transfer fee. FFL Dealer transfer fees are NOT refundable under any circumstance. This policy is NOT negotiable. If you book an appointment with us for an FFL Transfer, we expect you to show up at the agreed upon day and time. If you need to cancel or reschedule, please contact us at least 24 hours before your appointment. You may email or text us. We do not do “timeframes” for appointments, meaning between this time and that time.
Appointments that show up 10 minutes or more after our mutually agreed upon scheduled time or no-shows, will be charged a $25 cancellation/no-show fee. We run a tight ship and do quite a bit of weapons transfers, so when someone doesn't show up, that means we could have had that time slot available for someone else. LOCAL FIREARMS REGULATIONS IN MICHIGAN: You must be 18 years old to purchase a long gun and/or rifle ammunition and be 21 years old to purchase a pistol and/or ammunition for a pistol. A valid Drivers License will be required for all ammunition purchases.
You must be a resident in the state of Michigan with valid Michigan identification to purchase a firearm and fill out ATF Form 4473 for an FBI/NICS check, as well as successfully pass a background check to take legal possession of a firearm. Unless of course, you are purchasing a firearm from us from out of state and transferring to your receiving FFL. As of March 3rd, 2020, a valid Concealed Pistol License (CPL) is no longer a NICS alternative. Please click HERE for more information.
For additional firearms related information in the state of Michigan including CPL requirements, applications and instructions, Forms, Firearms laws of Michigan, etc., please click HERE. If you are needing a reciprocity map for travel outside the state of Michigan, click HERE.
FINAL NOTE: FIREARMS CAN ONLY BE RECEIVED BY OR SHIPPED TO A LICENSED DEALER (FFL HOLDER). FFL’s charge a fee to transfer firearms and fees do vary from dealer to dealer. Please be aware of that and conduct your own due diligence. For more information on our SHIPPING POLICIES, please click HERE.
NFA TRANSFER PROCESS:
We will transfer your item to your preferred local FFL/SOT dealer in your state of residence. After your order is placed, your selected dealer must provide us their FFL/SOT information via email or fax. Unless otherwise stated, we conduct Form 3 transfers within 24 hours of receiving your payment and dealer information. Once approved for the transfer to your local dealer, you may contact them to begin the Form 4 transfer to yourself, trust, or corporation. We highly recommend creating a trust and we can do that for you at a cost of $60.00. Your local dealer will collect the $200 ATF Ransom per NFA item, your trust/corporation documents and responsible person information for trust/legal entity transfers or, your full legal name for individual transfers. Your dealer will also collect a transfer fee for himself for handling your Form 4 paperwork and storing your items. If you do not have a dealer in mind, you may contact us and we can recommend or assist in the location of one in your area.
IF YOU ARE CONDUCTING AN NFA TRANSFER WITH US: We charge $199.99 for any NFA transfer, including NFA Trust, Fingerprints, and Passport photos. This also includes the filing through eForms. Our standard NFA transfer fee is $75. This covers the transfer only.
PLEASE BE SURE YOU CAN LEGALLY OWN NFA ITEMS IN YOUR STATE OF RESIDENCE AND FULLY UNDERSTAND THE PURCHASING PROCESS PRIOR TO YOUR COMMITMENT TO BUY.